A qualitative investigation into the barriers faced by the deaf and mute in finding meaningful employment within the retail sector.
This dissertation topic is inspired by the experience of interacting with a deaf and mute member of staff working in the customer service (returns department) a leading High Street department store and food specialist. Focusing upon both the institutional and personal barriers that deaf and mute people face in securing employment within the retail sector – and the positive and negative experiences that those who do secure such work have enjoyed/endured – this is a dissertation that not only addresses a sensitive area within occupational therapy but will also ensure a thorough knowledge of data protection issues as well as ethical research guidelines. As opportunities for the deaf and mute continue to grow this is a dissertation that should be readily publishable as a consequence of the proposals relating to further integration into the workplace that it should advance.
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