Adapting the Likert scale for a more sophisticated audience: an opinion.
As a mechanism through which to quantify primary data, especially within the social sciences, the Likert scale is an oft-used tool. Whilst this dissertation advances the view that quantitative data is superior to qualitative (a contention discussed within the study), it nevertheless posits, that improvements could be made to the Likert scale. In so doing, it suggests that a fundamental weakness exists within the scale as a consequence of its usage of terms such ‘agree strongly’ for such phrases are nebulous concepts. The result is that, whilst 80% of respondents may ‘strongly agree’, there may be substantial variations amongst the respondents as to what ‘strongly agree’ specifically means.
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