After reading the case study on page 64 of your textbook, please answer the questions below.

***The questions and the case study in the files below

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YOUR TOP Three”

The importance of good communication skills in the healthcare setting cannot be underestimated. When the healthcare team demonstrates good communication it has a positive effect on the patient outcomes. Some of the results are as follows: it helps the patients’ problems be more clearly identified, it helps patients adjust to the stress of their illness, it results in patient satisfaction with their care, and patients are more likely to follow their healthcare instructions (Van Servellen, 2009). With all these positives, healthcare workers still at times fail to display good communication skills.

Take a moment to reflect on your experience with healthcare. For example, going to a doctor’s appointment for vaccines or going to urgent care for the FLU or going to the hospital prior to a procedure being completed. Think about the interactions between healthcare professionals and think about the interactions between the healthcare professional and the patient? What were the interactions like with the workers in those settings?

Now ……. view the video in the link below:

Kathy Torpie The Vaule of Communication Skills in Healthcare (Links to an external site.)

THEN create YOUR List of the TOP 3 BEST communication techniques that healthcare workers can do that demonstrate good communication, what does YOUR list include? Make sure and explain why you selected the ones that you did?

STEPS for the Discussion Board Assignment:

1. REFER to the Discussion Board Grading Rubric on this assignment to understand how it will be graded. (See course syllabus)
2. CREATE your TOP 3 Best communication techniques and why? on a Word Doc. When you have edited and revised your POST, read through the required steps to ensure you have ALL steps completed.