Motivation is a basic concept in human behaviour and also in employee behaviour. My research project is on motivation because motivation has a huge value in determining performance, and employee morale. An employee’s performance typically is influenced by motivation, ability, and the work environment. Happiness in the workplace is very important if a Manager would like to retain their workers. When an employee is discontented, it becomes the manager’s responsibility to make the appropriate changes. Motivating employees can be disguised in many different situations. Getting to know your employees on a more personal level can help to keep them happy.

The organisation I’ll be concentrating on will be a 24 hour Tesco Extra Store; which is situated in lea valley. I chose to study motivation in Tesco due to having communication access i.e. contacts. I would comfortably get information about the organisations. This is because I am familiar with Tesco Lee Valley.

For the research I have been using both questionnaires and face to face interviews. I did arrange a meeting with the manager to provide me with some background information about the organisation and the staff and completed the questionnaire. One week later upon return to Tesco, I gathered a few questions to interview the manager and the employees from level 1 and level 2 to collect more in depth information about the organisation and how they motivate the staff.

The study reveals that there is a good relationship existing among employees. The employees are satisfied with the present incentive plan of the company. Most of the workers agreed that the company is eager in recognizing and acknowledging their work. There are some employees between the age of 17 -20 feel that they are not motivated and not getting enough support.

CHAPTER 2

2.1 INTRODUCTION

The purpose of this project is to conduct a study on EMPLOYEE MOTIVATION with special reference to Tesco Extra Store which is situated at Lee Valley. This project will identify the factors which will motivate the employees in Tesco Extra Store of Lee Valley.

The term “Motivation” is derived from the Latin word ‘MOVERE’, meaning ‘to Move’ (Kreitner R., Kinicki A. & Buelens M., 2002, p: 176) which means as facts, need, emotion, and organic state which encourages a person to do an action.

Employee motivation is a key factor within a successful organization or business. The quality of work that people express is often a result of the motivation they possess. Companies have several ways to motivate their employees and to keep them satisfied. Businesses set goals, and when employees reach those goals, they should be recognized within the company. To know that someone appreciates your effort is a great feeling. Management jobs are concerned with people at work and with their relationships within an Organization. Since Manager’s work with and through people, they need to have a good understanding of what motivates people. Motivation refers to the way drives, needs, and aspirations of human beings direct or control or explain their behavior. It explains how and why people behave as they do.

Managers and Management Researchers have long believed that Organisational Goals are unattainable without the enduring commitment of members of the Organisation. Motivation is a human psychological characteristic that contributes to a person’s degree of commitment. Motivation includes the factors the cause channel and sustains human behaviour in a particular direction. Hence a Manager has to make appropriate use of motivation to enthuse the employees to follow them. This study also focuses on the employee motivation among the employees of Tesco Extra Store of Lee Valley.

Several sources have been used to gather information to do this project, followed by interviews and through questionnaires with the employees of Tesco Extra Store at lea valley. All interviews were recorded and summarized and provided the basis for the present.

2.2 Significance OF THE STUDY

Pursuant to research on Tesco Extra Store at Lee Valley, I would be aware of the way the employees work and will be able to understand the employee’s behaviour at an early stage.

In every organisation motivation is a major subject. Every organisation wants its employees to be motivated to work and the organisation will try to help its employees to be motivated to their work.

In summary, this research is of both personal and generic value in illuminating the impact of motivational techniques within a chosen organisational setting.

2.3 RESEARCH OBJECTIVES

To critically evaluate the literature to identify key theories and models of motivation.

To undertake primary research among the first line management in order to evaluate identified key theories of motivation.

To draw conclusions and give recommendations for areas of improvement.

2.4 RESEARCH METHODOLOGY

There are two types of data have been use