Access and complete both of the chapter 8 exercises (8.1 and 8.2) found in your EText pages 105 to 107. Dropbox submissions for these exercises must apply and cite content from the chapter. Submissions based on personal opinion that do not apply the concepts presented in the chapter will not be accepted. You may also use published journal articles for research. However, remember to cite your external sources as well as the text both using in-text citation and on an APA formatted reference list at the end of your document.

• Read Exercise 8.1 – Effective Communication and Louis’s Challenge, starting on page 105. Answer the following questions substantially:
  • Identify the problem in this exercise.
  • If you were Rena, what would you suggest that Louis do?
• Read Exercise 8.2 – A Matter of Degree, starting on page 106. Answer the following questions substantially:
  • Assume you are the clinic manager. Identify the problem in this case. What action,
    if any, should you take? What should you say, if anything, and to whom?
  • Assume you are Sarah, the other nurse in the clinic. Identify the problem in this
    case. What action, if any, should you take? What should you say, if anything, and
    to whom?
  • Assume you are one of the office assistants. Identify the problem in this case. What
    action, if any, should you take? What should you say, if anything, and to whom?