Avoidance
Competitive
Passive-aggressive
Emotional intelligence involves the ability to experience positive emotions retain perspective during difficult times to guide thoughts and actions.
Emotional intelligence includes several skills including the ability to appropriately respond to the feelings of others.
Emotional intelligence refers to our capacity to understand communicate and manage our emotions but it is not concerned with how we respond to the feelings of others.
A poorly-stated compromise
A well-stated compromise
A well-stated accommodation
If youre not listening during an interaction then you wont understand others respond to what they say or provide feedback.
It is required for most jobs.
If youre not listening during an interaction the speaker will think youre rude
Susan using silence (or stonewalling) with Fred to avoid or postpone the issue.
Fred attempting to placate Susan.
Defensiveness as Susan is pretending to be a victim of Freds manipulation.
Hearing and interpreting
Patience and endurance
Evaluating and responding
False
We seek to balance our own rewards with the rewards of our partners by matching life choices with our partners.
We seek to balance our own rewards with the rewards of our partners by getting a joint checking account.
We seek to balance our own with the rewards of our partners by paying attention to each other during a conversation.
Avoidance
Accommodation
Competition
Using emotions strategically to accomplish your own personal goals and manipulate the situation to your advantage.
Regulating your emotions so that you can have positive communicative results.
Discriminate among emotions to best connect to another group or individual.