At what ocean depths is a 30-m wave length wave considered a deep water wave?
November 1, 2019Major Writing Project 2: Entering a Conversation
November 1, 2019
Case Study Questions
- What is Ritz-Carlton’s business strategy, e.g., who are their primary customers?
- Among consumers, what accounts for Ritz-Carlton’s reputation as a high-quality hotel? How is quality defined by customers?
- How is quality defined within Ritz-Carlton? Does the DQPR (Daily Quality Production Report) data in the ritz.xls spreadsheet indicate any significant quality problems?
- If you were to select a category of defect to address from the DQPR (Daily Quality Production Report) data, which category would you address first? Why?