Question 1.1.Julie provides information to Temea who provides information to Juan who provides information to Julie. This is an example of which type of communication network? (Points : 1)
Circle
Chain
Centralized
Open
Question 2.2. Employees on the 7th floor go to lunch together and employees on the 2nd floor play together in a city basketball league. These examples demonstrate the importance of ____ in forming groups. (Points : 1)
emotional support
physical proximity
common interests
assignment
Question 3.3.
A situation in which a group becomes so cohesive and like-minded that it makes poor decisions by ignoring information relevant to the decision-making process is: (Points : 1)
individual dominance
social loafing
groupthink
the devil’s advocate approach
Question 4.4.Which of the following is NOT associated with social inhibition or facilitation? (Points : 1)
Mere presence
Comparison
Evaluation apprehension
Status
Question 5.5. Berserkers typically: (Points : 1)
Give no warning
Use shotguns
Give indications about future violence
Take hostages
Question 6.6. Melba is under a great deal of pressure and seems to be feeling the effects of stress. Which of the following should she eliminate from her diet? (Points : 1)
Fruits and vegetables
Caffeine
Whole grains
Water
Question 7.7. POWs who were isolated from other prisoners had a lower need to live than POWs housed with older soldiers. This negative emotional reaction demonstrates the need for: (Points : 1)
Power
Common interest
Affiliation
Control
Question 8.8. Larry is a junior at Raynes College and has trouble sleeping. He keeps worrying about not getting a job when he graduates and never finding the right person to marry. Larry’s stress might be the result of: (Points : 1)
perspective taking
residual stress
rampant diffusion
forecasting
Question 9.9.Which of the following relaxation techniques is designed to calm the emotions? (Points : 1)
Abdominal breathing
Progressive muscle relaxation
Meditation
Time management
Question 10.10. Employees with high role ambiguity will: (Points : 1)
have increased job satisfaction
become depressed
perform at higher levels
all three will result from role ambiguity
Question 11.11.The physical and psychological consequences to stress is called: (Points : 1)
Distress
Strain
Stressors
Eustress
Question 12.12.A difficult worker obsessed with completing a task quickly is classified as a _____ whereas one who dominates conversations and does not listen to other’s ideas is a _____. (Points : 1)
tank / know-it-all
know-it-all / tank
tank / sniper
sniper / know it all
Question 13.13. ____ employees take laptops pagers and cell phones with them on vacation so they can keep in touch with work. (Points : 1)
Very few (5%)
Some (30%)
Almost all (93%)
Most (60%)
Question 14.14. Bad or negative stress is called: (Points : 1)
Distress
Strain
Stressors
Eustress
Question 15.15. When two or more people perform the same task in the presence of one another the effect on the behavior is known as: (Points : 1)
Coactions
Audience effect
Social inhibition
Evaluation apprehension
Question 16.16. Stress that is converted to positive energy is called: (Points : 1)
Distress
Strain
Stressors
eustress
Question 17.17.____ refers to the extent to which group members are similar. (Points : 1)
Group cohesiveness
Group homogeneity
Stability of membership
Group status
Question 18.18. If an employee threatens another employee with violence the employee should be: (Points : 1)
given a warning
sent home without pay for a day
forced to seek counseling
fired
Question 19.19. People probably join a group such as a fraternity or sorority because of: (Points : 1)
needs for emotional support
common interests
common goals
need for assistance or help
Question 20.20.When employees feel stressed and take a mental health day they: (Points : 1)
have a short-term decrease in stress
have a long-term decrease in stress
have no decrease in stress
actually have an increase in stress
Question 21.21.Liam makes to do lists and carefully plans his schedule. He is trying to reduce stress through: (Points : 1)
abdominal breathing
progressive muscle relaxation
meditation
time management
Question 22.22.Which of the following should a leader NOT do to reduce groupthink? (Points : 1)
Promote open discussion
Elicit outside information
Appoint someone as a devil’s advocate
Apply pressure on members to conform
Question 23.23. Because many employees provide elder care approximately ____ of organizations provide company-sponsored elder care referral services and ____ provide a company-sponsored elder care facility. To help alleviate stress to their employees. (Points : 1)
20% / 1%
80% / 75%
5% / 1%
50% / 50%
Question 24.24.Because the average employee with a child misses ____ more days of work than employees without children approximately _____ of organizations offer on-site child care centers. (Points : 1)
2/30
30/5
8/5
30/30
Question 25.25. A person who manages conflict by ignoring it is using a(n) ____ style whereas someone who always gives in to others and risks hurting himself uses a(n) ____ style for handling conflict. (Points : 1)
accommodating / avoiding
avoiding / collaborative
avoiding / accommodating
avoiding / compromising
Question 26.26. Most incidents of workplace violence are the result of: (Points : 1)
another crime is being committed
violence against law enforcement personnel
jilted lovers
angry employees who were fired
Question 27.27. A manager wants to increase the quality of his employee’s decisions. He should have: (Points : 1)
some of them work in groups
them work individually
them work in groups
none of these three answers will matter
Question 28.28. Bill is an excellent typist Fred is average and John is just learning to type. If an audience started to watch them type we would expect ____ to do better and ____ to do worse. (Points : 1)
Bill / John
John / Fred
Fred / Bill
Fred / John
Question 29.29._ ___ refers to the extent to which group members like and trust one another. (Points : 1)
Group cohesiveness
Group cohesiveness
Group homogeneity
Stability of membership
Group status
Question 30.30. Which of the following group roles encourages group cohesiveness and group participation? (Points)
Task-oriented
Social
Individual
Conjunctive