Switching Gears: Enterprise Information Management & Virtual Workflow Process Mapping & Redesign
Question Description
Switching Gears: Enterprise Information Management & Virtual Workflow Process Mapping & Redesign
The owner and chief executive officer (CEO) of “Just In-Time Staffing” a mid-size health care staffing agency has decided to restructure the company to expand the ability to meet the staffing needs of today’s HIM department that is virtual and of the enterprise information management (EIM) landscapes at the start of the next fiscal year. An HIM consultant was hired to restructure the seven identified HIM and/or related health care positions conducive to a virtual and EIM environment. Create a macro-level (one-page) workflow process redesign depicting each position.
The final product to submit is a total of seven (7) macro-level (one-page each) workflow process redesigns that includes the following:
Perform research to identify trending HIM and/or related health care positions that are conducive to a virtual and enterprise information management environment
Construct a macro-level workflow process redesign for each position using the National Learning Consortium Five (5) Step Process:
Step 1: Determine Boundaries
Where does the process start? (beginning step)
Where does it end? (last step)
Step 2: Who are the Customers for this Process
Internal and/or External
Step 3: Map Out the “As – Is” Process
Current state of the process
Write one step of the process on each rectangular post-it note
Place these on the map in chronological order (working from left to right or top to bottom)
Step 4: Analyze the “As –Is” Process
Places where work can pile up
Place these on the map between the steps (or on the steps) where the process queues
Document all the ideas of how to improve the process
Place a √ on the steps that require a check/review
Note all the Forks
Count the number of steps, handoffs, checks, queues and forks
Step 5: Create the “To Be” Process
Using the LEAN Methodology as outlined in the above link, identify and explain the removal of any potential waste along with the strategy to reduce waste as it relates to repetitive tasks, time and resources