The Impact of Human Resource Management Practices Towards Service Quality in the Healthcare Sector
What effects will the policy change have on stakeholders?
January 9, 2023Critical Thinking skills in the psychopathology of mental health
January 9, 2023The Impact of Human Resource Management Practices Towards Service Quality in the Healthcare Sector
The Impact of Human Resource Management Practices Towards Service Quality in the
Healthcare Sector
Thesis statement
McConnell (2021) introduces human resource practices and principles as critical, especially
towards quality service delivery within the healthcare organization. In this case, staff interactions
especially with the patients determine the quality of service within the sector. Quality control,
continuous quality improvement, and total quality management are three important service
quality concepts that healthcare employees are always conscious of in the healthcare field. This
analysis reflects on the issue intending to enhance knowledge based on the impact of human
resource management on the implementation of total quality management in healthcare.
Through the adoption of the service quality aspect, there is a possibility that healthcare
institutions are likely to grow, thus focusing on the needs of their customers. Service quality as
part of human resource management allows the development and satisfaction of employees and
customers (Mcconnell, 2021). Apart from that, it enhances and increases employee performance.
It is important to note that the healthcare industry is based on various sectors whereby each
