Based on the CRM work you have done throughout this course you are now called on to act as a consultant to apply your knowledge to other industries that have an existing CRM program that would be beneficial to employees and organizations to reduce human error and improve employee efficiency.
Selectone agency that employs a CRM program.
Researchhow this agency employed a CRM program in a similar or different way than was identified in the aviation article from Week 2.
Writea 1400- to 1750-word paper in which you provide evidence of how this CRM program was implemented. Include the following in your response: