For this Assignment, imagine you are an administrator who faces funding problems because your major funder has determined that your clients do not have proper access to services. Many of the access to service issues are community based, so you contact your peers in the town to design a plan that allows clients to access needed services quicker.
Human Services Administration Scenario
You are the director of case management (nurse case managers and social workers work in your unit) for a large hospital. While you and your staff do not directly work for the state, a major portion of your funding comes from the state’s budget from grant money. The state’s grant auditors studied your program’s success to determine the feasibility of continued funding. Their findings revealed that the agency is providing excellent service to middle class clients but is doing a sub-par job in connecting poorer patients with needed ancillary services. You conduct an internal investigation into your case manager procedures and discover that they are making appropriate referrals. The difficulty is that each agency has different intake policies, procedures, and requirements, meaning that clients must spend at least an entire morning or afternoon just applying for each service. Further, many clients do not have time to travel between a few agencies to get the services. (Many do not have reliable transportation.)
In a 4-5 page paper, design a plan for service delivery between multiple agencies that reduces paperwork and intake time. Be sure to include the following in your design:
Suggested Format: