What do you think? Is scientific management dead or still alive and well?
Justify why your chosen methods of data collection are the optimal choice.
September 7, 2019Choose an item from one of these lists and write a clear, well-reasoned step by step description of how the scientific method would be used to solve the problem or make the evaluation.
September 7, 2019What do you think? Is scientific management dead or still alive and well?
Question Description
If we time calls, aren’t we still in the scientific management era back in the Industrial Revolution? Oddly enough, there are still proponents of scientific management. Aldi’s and Walmart both still time their cashiers. If they don’t meet a deadline, they are fired. I feel that it’s very stressful and it defeats the true purpose of the call center…to help the customer. Yes, the rep should be on the phone for a reasonable amount of time…if unsuccessful at solving the customer’s issue, the rep should pass the call on to the person who has the necessary amount of expertise.
What do you think? Is scientific management dead or still alive and well?
