What is Tom Costello trying to do?
Horse whisperer summary plot in details
July 25, 2019Was the manager communicating a message to Tom? What was the message the manager communicated to Tom?
July 25, 2019What is Tom Costello trying to do?
Question Description
This is the link for 2nd video cast
https://www.kayako.com/blog/customer-service-video…
Once there, go to the 3rd one, which is called
3. Creating guest evangelists through customer service
Questions after you have watched:
- What is Tom Costello trying to do?
- How does he measure success?
- What is the Service Leadership Model?
- Which principles from the text – Uncommon Service, does he speak to or address?
- Explain why you feel this way.
I understand the last two may be difficult without the text, but there’s plenty of online quotes from the book to get a general sense of its direction.
