What level of education and experience should be necessary for a customer service representative, and why?
Explain the contract bar doctrine. How would it influence the negotiation of the first labor agreement?
September 7, 2019Compare an organizational structure and an organizational process.
September 7, 2019What level of education and experience should be necessary for a customer service representative, and why?
Question Description
In the previous Discussion Board assignment, you were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions. Research and create a PowerPoint presentation of at least 4 slides (with 200-250 words of speaker notes per slide) plus title and reference slide that addresses the following:
- Describe up to 10 bulleted details that should be found in a customer service representative job description.
- What level of education and experience should be necessary for a customer service representative, and why?
- What level of knowledge of the industry should the customer service representative have, and why?
- How and why are the job description functions, education, experience, and knowledge so important in attracting qualified candidates for possible interviews?
