Nando’s city restaurant is situated in the heart of Auckland’s CBD on Queen Street amongst many other food outlets. Nando’s is a casual dining restaurant group originating from South Africa with a Portuguese/Mozambican theme. Founded in 1987, Nando’s operates in 30 countries on 5 continents. Nando’s specializes in chicken dishes with either lemon or herb, medium, hot or extra hot Peri-Peri marinades. In some countries, Nando’s has other flavor options like mango and lime or Mediterranean.

Nando’s Restaurant’s is a brand image in the food industry in South Africa and now they have expanded to many parts of the world. The restaurant opened for the first time in Auckland New Zealand in 2001 and has expanded through franchising. Nando’s has touched the lives of every South African living in New Zealand giving them a taste of home. They have improved the quality of their product every day and improved the quality of product and services over the years. So by doing this they deliver their customers an outstanding Quality, Service, Cleanliness and Value (QSC&V). I choose this company because I have managed the Nando’s in Tauranga for 6 months and I have been working at Nando’s Queen Street for another 6 months. I have also working in Nando’s South Africa for 3 years.

The problems I faced while working for Nando’s New Zealand was wastage, culture, high turnover of staff and hygiene problems etc. at the restaurant.

I applied problem solving models like SWOT analysis. There were concerns with other employees of what type of problems is facing them and how to solve those problems.

After researching I came to the result that because of the working environment, work stress, employees belonging to different countries, problems in communication and conflict with management. This all shows that staff needs a good training; management need training for setting rosters, lack of motivation, bad organization structure, less staff on busy shifts.

Introduction

All the problems which was identified in Assignment Part A will go through research process as we need to find out practical solutions for those problems.

The setting for the whole project is described by few tasks or steps:

Identified business problem.

Need to do research for the reasons behind those problems.

Need to find possible solutions.

Problems that are facing Nando’s are:

Cultural Differences.

High staff turnover.

Lack of communication.

Lack of motivation.

Less staff in busy shifts.

Hygiene problems.

Research Questions:

After all these problems were identified the next step is to do research and to find what the research questions are.

What are the reasons behind these problems?

Is there any weakness in the busin