Hypothetical:

Inez is a paralegal responsible for organizing legal documents, transcripts, records, and testimony for a class action lawsuit her firm is bringing against a pharmaceutical company. Of the thousands of documents to be catalogued, she has had time to log only about 25 in the firm’s case management software. Potential claimants continue to call and write the office; due to the large workload, their letters go unanswered and their messages are not returned.

Discussion:

1. What potential ethics violations are Inez and the attorneys handling the case committing?
2. Why are their actions unethical?
3. How could they remedy the situation?